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Vmware horizon enterprise helpdesk2/16/2023 *Requires purchase of a Premier Starter license. In this blog, we discuss the top performance challenges that administrators of VMware Horizon deployments have to tackle. One of the most popular technologies for digital workspaces is VMware Horizon. Customer's use of VMware View is to host and manage Desktop Virtual Machines only. Over the last year, most organizations have deployed or expanded digital workspaces to support employees working from home. *Customer may not use VMware vSphere to create a virtual desktop infrastructure (e.g., hosted desktop solution). For the Help Desk Tool to be useful, you need to search for a user in the top right. Once logged in, you will be presented with the Admin Dashboard. Visit the VMware website for complete product information all software is provided electronically through the VMware portal. To access the Web version of the Help Desk tool, you need to log into the Horizon Admin Console. You can view details for Horizon Client, the virtual or published desktop, and CPU and memory details. The session user details appear on the Details tab when you click a user name in the Computer Name option on the Sessions tab. This software also is not available to students, faculty, or staff for personal use. Session Details for Horizon Help Desk Tool. VMware software is not available through the Software Download Service via My Pitt (my.). Licenses do not expire, but must be renewed annually to access this portal and the support and upgrades provided therein. Upon purchase of a license, a custom VMware portal will be created to permit designated administrators to manage support, downloads, licenses, access, and upgrades. Current licenses include all upgrades and 24/7 production support. VMware software products are for use on University of Pittsburgh hardware only. Learn how to purchase a license for this software. Please contact the 24/7 IT Help Desk for pricing and availability of additional titles. The most commonly requested products are listed below. Most enterprise-class VMware software titles are available for purchase by University of Pittsburgh departments. VMware provides enterprise-class virtualization.
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